Terms of Service

These Terms govern the use of the SaaS platform provided by Page1. By using our Service, you agree to these Terms.

1. Definitions

"Agreement" means these Terms together with any referenced attachments (such as the Data Processing Agreement, "DPA") and the Customer's subscription or order for the Service

"Customer" means the legal entity or organization that has entered into this Agreement with Page1 and subscribed to the Service. The term "Customer" also covers its authorized users acting on its behalf. The Service is provided exclusively for business-to-business (B2B) use; private individuals are not eligible.

"Page1" refers to Page1 Group Oy, Business ID 3511728-4, with its website at www.page1.com and service available at https://app.page1.com.

"Service" refers to the SaaS software platform provided by Page1 Group Oy, together with its features, functionalities, and related support services.

"Terms" refer to these Terms of Service.

2. Service Description

2.1 Page1 provides a unified sales workspace designed for professional sales teams. The Service enables Customers to:

• Manage outreach across multiple channels (email, LinkedIn, WhatsApp, SMS, calls and online meetings) from a single interface.
• Use AI-powered tools to identify decision-makers, personalize messages, and automate follow-ups.
• Gain actionable insights through engagement analytics and reporting.

2.2 The exact features of the Service may evolve over time as Page1 develops and improves its platform. Any material changes will be communicated to Customers in advance in accordance with Section 17 (Changes to the Terms).

3. Account Registration and Responsibilities

3.1 Customers must provide true, accurate, and complete registration details and keep them updated at all times.

3.2 Customers are responsible for safeguarding their account credentials (such as passwords, API keys, or tokens) and for all activities carried out under their account.

3.3 Customers must use the Service only in accordance with applicable laws, regulations, and these Terms.

4. Personal Data Processing

4.1 Page1 is the data controller for personal data related to customer accounts, billing, authentication, usage logs and cookies collected via Page1.com website.

4.2 Each Customer is the data controller for the personal data of its own end-customers or contacts processed through the Service. In this context, Page1 acts as the data processor on behalf of the Customer.

4.3 The parties shall enter into a separate Data Processing Agreement ("DPA"), which forms part of this Agreement.

4.4 Page1 may engage trusted sub-processors to operate and support the Service. A current list of sub-processors is available at https://page1.com/legal/subprocessors. Page1 will provide reasonable advance notice of any intended changes by updating this page and, where legally required, by notifying Customers directly. If the Customer objects to a new sub-processor on reasonable grounds relating to data protection, the Customer may terminate the affected Service in accordance with the DPA.

5. Communication Channels

When using integrated communication channels such as email, SMS, WhatsApp, or calls:

• Customers may not use these channels for unsolicited or unlawful outreach, including spam or cold outreach where prohibited by law.
• Customers are solely responsible for ensuring that their use of such channels complies with the legal requirements of their jurisdiction (for example, consent, an existing customer relationship, or another valid legal basis).
• Customers must also comply with the applicable terms of the third-party providers (such as LinkedIn, WhatsApp, email or SMS carriers)
• Page1 is not responsible for, and shall not be liable for, any unlawful, unauthorized, or non-compliant use of the communication channels by Customers.

6. Acceptable Use

6.1 When using the Service, Customers and their authorized users must follow these rules. The Customer must not:

• Copy, modify, decompile, disassemble, or reverse engineer the Service.
• Share log-in credentials or allow multiple users to access the Service under the same account.
• Send spam, unsolicited bulk messages, robocalls, or other unlawful, harmful, or fraudulent communications.
• Use the Service in violation of any applicable law or the terms of third-party platforms (such as LinkedIn, WhatsApp, email or SMS providers).
• Rent, lease, resell, sublicense, or otherwise make the Service available to third parties, except as expressly permitted in writing by Page1.
• Attempt to circumvent or disable usage limits, technical restrictions, or security features.
• Interfere with or disrupt the operation of the Service, or attempt to gain unauthorized access to the Service or its related systems.

6.2 Consequences of breach:

• Page1 may suspend access to the Service immediately if the Customer breaches this section.
• For serious misuse — including but not limited to spam campaigns, robocalls, or credential sharing — Page1 may terminate this Agreement for cause with immediate effect.

6.3 The Customer shall indemnify and hold Page1 harmless from all claims, damages, fines, and costs (including reasonable legal fees) arising from or related to such misuse.

7. Pricing and Payment

7.1 The Service is offered on a subscription basis. Fees depend on the chosen plan and usage. In addition to subscription fees, usage-based pricing may apply (e.g., SMS volume, call minutes). Customer-specific pricing and license terms may vary based on individual agreements.

7.2 Payments are due according to the billing cycle agreed upon. Late payments may result in suspension of Service.

7.3 If no specific price has been agreed in writing, the prices in Page1's current price list at the time of order or renewal shall apply.

7.4 Page1 may adjust recurring fees by giving at least sixty (60) days' written notice before the start of the next renewal term. The new pricing will apply from the beginning of the renewal term. The Customer may terminate the subscription by giving written notice at least thirty (30) days before the renewal date if it does not accept the new pricing.

7.5 All prices are exclusive of value added tax (VAT) and other applicable public charges, which will be added in accordance with applicable laws and regulations. Changes in taxes or public charges (e.g., VAT or other statutory fees) will automatically apply to the prices.

7.6 Unless expressly stated otherwise in these Terms, or unless mandatory law requires otherwise, all fees are non-refundable, including in cases of early termination or non-use of the Service.

8. Intellectual Property Rights

8.1 All rights, title and interest in and to the Service, including without limitation the software, source code, algorithms, models, user interface, design, trademarks, logos, documentation, and all related intellectual property rights, are and shall remain the exclusive property of Page1 or its licensors. No rights are granted to the Customer other than as expressly set forth in this Agreement.

8.2 Page1 grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the subscription term in accordance with this Agreement.

8.3 Customers retain ownership of their own data. The Customer grants Page1 a worldwide, royalty-free license to host, store, process, transmit and display customer data solely as necessary to provide, maintain, and improve the Service and to comply with applicable law.

8.4 Page1 retains the right to use aggregated and anonymized data derived from the Customer's use of the Service for the purposes of analytics, service improvement, and benchmarking, provided that such data cannot reasonably be used to identify the Customer or its end-users.

8.5 Any feedback, suggestions or ideas provided by the Customer may be freely used by Page1 to improve or develop the Service without obligation to the Customer.

9. Infringement of Intellectual Property Rights

9.1 Page1 warrants that the Service, as provided, does not knowingly infringe third-party intellectual property rights in the agreed country of use.

9.2 If a third party makes a claim against the Customer alleging that the Service infringes its intellectual property rights, Page1 will, at its own expense, defend or settle the claim and indemnify the Customer against final damages awarded by a court or agreed in settlement, provided that:

• (a) the Customer promptly notifies Page1 in writing of the claim,
• (b) Page1 has full control over the defense and settlement, and
• (c) the Customer provides Page1 with the necessary cooperation and authorizations.

9.3 If Page1 reasonably determines that the Service may infringe third-party rights, it may at its discretion and expense:

• (a) obtain the right for the Customer to continue using the Service,
• (b) replace or modify the Service so it is non-infringing and materially equivalent, or
• (c) if neither option is feasible, terminate the Customer's right to use the Service and refund prepaid fees for the unused subscription period.

9.4 Page1's obligations under this section apply only to claims alleging infringement by the Service as provided, in the agreed country of use, and shall not apply to claims arising from:

• (a) Customer Data,
• (b) modifications made by the Customer,
• (c) use of the Service in combination with third-party products not provided or approved by Page1, or
• (d) use contrary to these Terms or Page1's written instructions.

9.5 The remedies in this Section 9 are the Customer's sole and exclusive remedies for any claims of intellectual property right infringement.

10. Confidentiality

Confidential information may be shared only with personnel or advisors who need to know it and are bound by similar duties of confidentiality. These obligations do not apply to information that is public, lawfully known, received from a third party without restriction, or independently developed. If disclosure is required by law or court order, the receiving party may disclose after giving notice where legally permitted. Upon termination, confidential information must be returned or securely destroyed, except where retention is required by law. These duties survive for five (5) years after termination, or as long as the information remains confidential.

11. Liability

11.1 The Service is provided on an "as is" and "as available" basis. While Page1 strives to keep the Service reliable and secure, it makes no warranties that the Service will be uninterrupted, error-free, or fit for any particular purpose.

11.2 To the maximum extent permitted by law, Page1 is not liable for indirect or consequential damage arising from the use of the Service, including loss of profits, revenue, business opportunities, or data.

11.3 Page1's total aggregate liability for any claims related to the Service is limited to the amount paid by the Customer during the last 6 months of subscription. The limitations of liability shall not apply to liability under sections 10 (Confidentiality) and 9 (Infringement of Intellectual Property Rights) and wilful conduct or gross negligence.

11.4 Page1 is not responsible for issues caused by third-party services or integrations (such as email providers, LinkedIn, WhatsApp, or other external APIs).

11.5 Customer remains responsible for ensuring that their own use of the Service complies with applicable laws and regulations, including marketing and data protection regulations (such as GDPR and ePrivacy) and third-party platform terms (such as LindedIn or WhatsApp).

11.6 The Customer shall indemnify and hold Page1 harmless from and against any claims, damages, fines or liabilities arising out of the Customer's unlawful or unauthorized use of the Service, including but not limited to violations of applicable marketing laws, data protection regulations or third-party platform terms.

11.7 Service credits under section 13 are the Customer's sole remedy for downtime

12. Force Majeure

12.1 Neither party shall be liable for delay or failure to perform caused by an event beyond its reasonable control and which it could not reasonably have foreseen or prevented. Examples of such events include, without limitation, natural disasters, war, pandemics, government restrictions, labor disputes, interruptions in power supply, internet or telecommunications networks, or other similar events.

12.2 An event affecting a subcontractor of a party shall also be considered a force majeure event if the work cannot reasonably be performed or substituted without undue cost or delay.

12.3 The affected party shall notify the other party without undue delay of the occurrence and end of a force majeure event. During such time, the affected obligations shall be suspended until the event has ceased.

12.4 If the force majeure event continues for more than thirty (30) consecutive days, either party shall have the right to terminate the subscription with immediate effect by giving written notice to the other party, without liability for damages.

13. Service Availability and Support

13.1 Availability: Our target is that the Service is available at least 99% of the time, measured monthly, excluding planned maintenance and factors outside our reasonable control (such as internet issues, force majeure, or third-party outages).

13.2 Maintenance: We occasionally need to perform updates or maintenance. When possible, we will schedule these during off-peak hours and inform you in advance.

13.3 Support: If you experience problems, you can reach us at info@page1.com. We will acknowledge your support request as quickly as possible, usually within the same business day.

13.4 Downtime remedies: If we fall short of our availability target, we will promptly investigate the cause, communicate openly with you, and take corrective action to restore the Service and prevent similar issues in the future.

13.5 In the event that the Service falls below the availability target defined in this Section, Page1 may, at its discretion, provide service credits to the Customer. Service credits consist of a proportionate reduction of subscription fees for the affected billing period or, alternatively, an extension of the subscription term at no additional cost.

13.6 Any such service credits are the Customer's sole and exclusive remedy for unavailability or downtime of the Service.

14. Data Security and Backup

14.1 Each party shall notify the other party without undue delay of any significant data security risks or data security breaches, whether actual or suspected, detected by such party that may pose a threat to the Service or its use. Each party shall, for its part, take immediate and appropriate action in order to eliminate or mitigate the effects of such data security breach. Each party shall also contribute reasonably to the investigation and resolution of data security breaches.

14.2 Each party shall be responsible for making back-up copies of its own data and data files and for verifying the functionality of such back-up copies. Page1 shall back up Customer Data stored within the Service in accordance with its backup and continuity procedures, but the Customer remains responsible for maintaining appropriate backup copies of any data stored or processed outside the Service.

15. Term, Renewal and Termination

15.1 The subscription is valid for the agreed term (e.g., monthly or yearly) and shall automatically renew for successive terms of the same length unless either party gives written notice of non-renewal at least thirty (30) days before the end of the current term.

15.2 Page1 may adjust recurring fees by giving at least sixty (60) days' written notice before the start of the next renewal term. The adjusted fees will apply from the beginning of the renewal term. If the Customer does not accept the new pricing, it may terminate the subscription effective as of the renewal date by giving written notice no later than thirty (30) days before the renewal date.

15.3 Either party may terminate this Agreement with immediate effect if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days of receiving written notice thereof. Breach of Section 6 (Acceptable Use) shall constitute cause for immediate termination without a cure period.

15.4 Page1 may suspend access to the Service immediately in case of non-payment. If the Customer fails to pay undisputed fees within thirty (30) days after receiving a written overdue payment notice, Page1 may terminate this Agreement in whole or in part with immediate effect.

15.5 Upon termination or expiration of the subscription, the Customer may request export of its Customer Data within thirty (30) days. After this period, Page1 may delete or anonymize the Customer Data in accordance with its retention policy and Privacy Policy, unless a longer retention period is required by law.

16. Assignment and Amendments

Neither party may assign this agreement, either wholly or in part, without the prior written consent of the other party. Such consent shall not be unreasonably withheld if the assignee undertakes in writing to comply with the terms and conditions of this agreement and the assignment is (i) to a company belonging, according to the Accounting Act, to the same group of companies as the assigning party, or (ii) made in connection with a transfer of business operations. Page1 shall, however, be entitled to assign its receivables under this Agreement to a third party by notifying the Customer of the assignment in writing.

17. Changes to the Terms

Page1 may modify these Terms from time to time. Customers will be notified in advance of any material changes (for example, by email or in-app notification). Unless otherwise stated, the updated Terms will take effect at the beginning of the next Subscription Term. If the Customer does not agree to the updated Terms, the Customer may terminate the Agreement by giving written notice before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

18. Entire Agreement

These Terms constitute the entire agreement between the parties regarding the Service and supersede all prior agreements, understandings, or representations, whether written or oral, relating to the same subject matter.

19. Publicity

Page1 may use the Customer's name and logo for reference purposes in its marketing materials and website.

20. Export Controls and Sanctions

The Customer may not use the Service in violation of applicable export control or sanctions laws. The Customer confirms it is not located in or owned by any person or entity subject to such restrictions. Page1 may suspend or terminate the Service immediately if this warranty is breached.

21. Governing Law

These Terms are governed by the laws of Finland.

Any dispute, controversy or claim arising out of or relating to this contract, or the breach, termination or validity thereof, shall primarily be settled by arbitration in accordance with the Arbitration Rules of the Finland Chamber of Commerce. The number of arbitrators shall be one. The seat of arbitration shall be Helsinki, Finland.

22. Contact Information

If you have questions about these Terms, please contact us: